Customer Service

Call 800-456-3412 ext. 4735 or e-mail us at giftshop@keeneland.com

Shipping & Delivery
The Keeneland Shop will ship anywhere in the world. Generally, with standard delivery, most orders will arrive within 7-10 days. You will be notified if your shipment is delayed beyond 30 days. 
 
 
Privacy & Security
Keeneland is committed to protecting your online privacy while you use the services provided on our website. We urge you to read this policy in its entirety so that you will understand all the practices and procedures we follow relating to your online privacy.
Returns & Replacements
The Keeneland Shop will accept any item for return within 30 days of shipment, with the exception of any sale or discounted merchandise. Each package mailed by The Keeneland Shop includes full instructions regarding exchanges and returns. There are no returns on Breeders' Cup 2015 Merchandise. 
Ordering
Having trouble finding what you want? Go here to learn more about how to order from our site or give us a call at 1-800-456-3412 ext 4735.

Sale Merchandise

The purchase of sale merchandise is only available online. Sale merchandise is not available in the Gift Shop at this time, we apologize for any inconvenience this may cause. Sale merchandise is final sale and cannot be returned in store or online.

Payment, Pricing & Promotions
The Keeneland Shop accepts Visa, MasterCard, American Express and Discover cards.